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Special MSME Plans and Cloud PBX Service will be released by BSNL.

The next-generation Cloud PBX Services are about to be made available to corporate, small, and medium-sized business clients across India by Bharat Sanchar Nigam Limited (BSNL). Through the provision of Voice & Data PBX (Private Branch Exchange) at their locations on an apartment cum utilization basis, BSNL provides telecommunication services to organization clients, including Government Organizations, Public Sector Undertakings, MNCs, Corporate, Hotels and Housing Societies, and all other essential clients.

As technology advances, business customers opt to adopt cloud-based PABX and Unified Communications (UC) solutions that provide mobility for voice, video, and data while eliminating the need for a large amount of gear on-site. Also, because they have a big part-cell workforce and relatively limited spaces, the Micro & limited Commercial Enterprise Segment (MSME) in the United States loves these kinds of solutions. The public space, notably in India’s semi-urban and rural areas, provides all other essential options for cloud-based or digital private branch exchange solutions.


BSNL Cloud PBX – System Architecture

In order to appoint franchisees to provide cloud based PABX and unified communication services to enterprise clients, BSNL is now accepting open-ended Expressions of Interest.

With the changing market conditions and technical developments in mind, BSNL plans to form partnerships with companies to provide cloud-based PBX services to its customers in the market. Signing this partnership might be advantageous for each event. As a result, proposals are being accepted from interested and qualified parties to join forces in offering cloud-based IP phone services to BSNL customers on a revenue-sharing and non-differentiated basis. On any working day, the suggestion may be sent in its whole to the Principal General Manager (NB), First Floor, Bharat Sanchar Bhawan, HC Mathur Lane, Janpath, New Delhi-110001. After carefully examining these suggestions, BSNL may assign BSNL to provide its customers with cloud based PABX services. BSNL maintains the right to

Advantage of Cloud PABX over Conventional PABX

  • Cost Effective (Zero Capex in Cloud PBX)
  • Easy to implement.
  • Zero upkeep
  • More Feature Rich (virtual assistant)
  • High uptime (the biggest maintenance difficulty in states with negative strength deliver is maintaining classic PBX un-interrupted strength deliver).

Salient points regarding technical requirement, eligibility conditions, documents required, and major terms & conditions are given below:-

There will be two stages to the Cloud PBX Franchisee empanelment process:

National Level: The franchisee appointed to the National Level may at some point be eligible to engage in commercial activity in any of the BSNL-certified regions.

Circle Level: The franchisee appointed to the circle stage, together with the Metro Districts of Chennai and Kolkata, may have the right to absorb commercial business at some point inside the participating circle exclusively. On the Circle stage, circle-stage empanelment might be accomplished.

BSNL Cloud PBX Partnership Policy Highlights

With reasonable qualifying requirements, EOI also allows for the empanelment of start-up businesses and the expansion of partners/franchisees.
If any vendor does not currently have tested experience with cloud-based PABX service, EOI requires POC.
A Proof of Concept (POC) will be completed using BBNW (Circle and validate the response) before the Franchisee is allowed to commercially release the Service.
The franchisee has three months from the date of the agreement to demonstrate all of the planned products that integrate the entire cloud PBX device with NGN and CDR devices.
The EOI specifies a one-time fee of Rs 2 lakh for the testing, validation, and integration of the Partners solution.

The revenue share pattern that applies to partners of BSNL Cloud PBX is displayed in the above table. A cloud PBX franchisee can get up to 60% of the income from Cloud PABX services (voice mail extensions, basic cloud PBX service, additional features, etc.). For SIP-based voice services, call costs, and DID charges, however, they can only receive 20% of the revenue.

Salient Functionalities / Features of Cloud PBX service / platform

The following services shall be supported through Mobile App, PC App and Web browsers:-

Voice / VoIP Calling
Audio, web, and video conferencing
Instant message, chat and RCS
Call recording
Voicemail and Voicemail to email
Construct and oversee multilingual virtual receptionists and auto attendants. Multilingual Personalised Multilevel IVRS
Call hooks/APIs for enterprise CRM integration
SMS alerts for service
Personalized Dashboard
Integrated App for Android, IOS for mobile and Windows (32 bits & 64 bits), Linux (.DEB) (.RPM), Mac (Intel Chip) (Mac M1 Chip) for Personal Computers/Laptops
Basic Telephony and Supplementary services:
12.1. Auto Call back
12.2. Call Transfer
12.3. Call Forwarding Always
12.4. Call Forwarding Busy
12.5. Call Forwarding No Answer
12.6. Call forwarding Immediate
12.7. Selective Call Forwarding (Unreachable & Unregistered)
12.8. Call forwarding based online and Time
12.9. Call Hold (Flash Call Hold)
12.10. Call Notify
12.11. Call Return
12.12. Call Trace – Customer Originated Trace
12.13. Call Waiting
12.14. Cancel Call Waiting Persistent
12.15. Cancel Call Waiting per Call
12.16. Consultation Hold
12.17. Extension Dialling
12.18. Last Number Redial
12.19. Malicious Call Identification (MCI) / Malicious Call Trace
12.20. Speed Dial
12.21. I/C call only line (Operator defined Time based)
12.22. Call-only O/G line (based on operator-defined time)
12.23. O/G Call Restriction Service (Operator and subscriber defined Destination
and time)
12.24. I/C Call Restriction Service (time and origin specified by the operator and subscriber)
12.25. Configurable Feature Codes
12.26. Configurable Feature Codes Prefix
12.27. Multi telephone number
12.28. Calling Line Identification –
Presentation (CLIP)
12.29. Parallel, Sequential, Priority, Designated Ringing
12.30. Calling Line Identification on Call Waiting
12.31. Selection Call Acceptance
12.32. Per Call CLIP
12.33. Anonymous call/Communication Register
12.34. Message Waiting indication
12.35. CRBT/PRBT
12.36. Address book
12.37. Click to call

Every one of the aforementioned service elements will occasionally be updated or changed to reflect the newest offerings in compliance with BSNL regulations, market demands, and customer preferences.

Special MSME Plans with Free Infinite IP Centerx Calling are Coming Soon from BSNL!

Additionally, BSNL has decided to launch special dedicated plans for MSME enterprise institutions. With these plans, customers will be able to take advantage of a variety of corporate and organization enterprise services, such as voice mail boxes, digital assistants, digital extensions, web conferencing solutions, free SIP channels, toll-free number services, and all-India free IP centerx calling. True Unlimited IP Centerx Calls within India are included in BSNL MSME plans at no additional cost. This facility might be extremely helpful for large organizations or businesses that operate across several cities. Keep checking back because we will soon have more details regarding those special BSNL MSME plans and their features. Even short-digit calling between extensions may be allowed by BSNL.

Checkout some of the latest tariff updates from BSNL

  • Offer of free installation charge from BSNL valid until November 13, 2022
  • Customers of BSNL FTTH can receive a 90% monthly rent discount!
  • Get Unlimited FTTH Broadband for Rs 275 for 75 days with the BSNL FREEDOM 75 offer.
  • Starting from July 1, 2022, BSNL will be updating the MRP and validity of its prepaid plans and STVs.
  • The ₹100 universal GO GREEN Discount has been discontinued by BSNL.
  • Customers of BSNL will receive a ₹1200 bill discount when they use FTTH (Bharat Fiber).

Please share this up-to-date information on BSNL’s Next Generation Cloud PBX Services with all of your friends and family, dear readers. To what extent have you heard of Cloud PBX Solutions for Business Clients? Kindly share your insightful remarks with us.

What do you think?

Written by Shallu Srivastav

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