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Hello, readers Please let us know what you think about this most recent bargain in the comments. How many of you have already signed up for BSNL FTTH Service? Regarding the efficiency and caliber of the services, do share your thoughts.

(BSNL) incorporated the web chatbot

Bharat Sanchar Nigam Limited (BSNL) incorporated the web chatbot – BAVA (BSNL Automated Virtual Assistant) into BSNL’s Official Website to reply to client queries associated with BSNL Services. BSNL Chatbot BAVA is meant to assist clients via way of means of answering all client queries associated with BSNL Services.

BSNL Chatbot (BAVA) will even assist clients to make an internet charge for their BSNL Broadband / FTTH / Landline connections. By certainly getting into your smartphone variety withinside the chat box, BAVA will show your Customer Name & Outstanding Bill Amount and it’s going to additionally show the web charge hyperlink for making payment. Customers also can register/tune their pending proceedings via this Virtual Chat bot help 24 x 7.

BSNL Automated Virtual Assistant (BAVA): Online Complaint Registration

Registration of lawsuits is so easy and easy. To sign up for your BSNL Landline or Broadband or FTTH (Bharat Fiber) Complaint thru BSNL Virtual Assistant, you want to pick out the ‘Happy to Help tab. Then, alternatives get displayed – Register Complaint & Track Complaint.

The ‘Register Compliant’ option will list three service types: landline, broadband, and FTTH. Decide the service you want to file a complaint for. Your BSNL phone number should be entered using the format STD Code-Phone Number (for example, 040-232xxxxx). I’m done now. Your complaint will be registered by BAVA, and a docket number will be shown for your reference.

Using the BSNL Automated Virtual Assistant (BAVA), one may pay bills online.

With the BSNL Automated Virtual Assistant (BAVA), online bill paying is just as quick and straightforward as complaint registration. Choose the ‘Pay Your Bill’ tab in the BAVA chat box to do that. You will then be prompted to input your phone number in the following format: STD Code-Phone Number (for example, 040-2300xxxx). Following the entry of your phone number, BAVA will show the following details in the chat box: –

  • Customer Name
  • Outstanding Amount
  • Link for Online Payment

You may instantly make the payment using your credit card, debit card, internet banking, wallet, UPI, etc. by simply clicking on the online payment option to be taken to BSNL’s online payment portal.

More Online Tools Will Be Released by BSNL to Increase Customer Satisfaction

At the moment, only BAVA has BSNL’s fixed line services—landline, broadband, and FTTH—integrated. We are confident that BSNL will quickly integrate this chat bot support into all of its offerings. The PSU intends to provide a few more online IT enabled solutions in addition to this chatbot support in order to increase client satisfaction. Customers would undoubtedly support BSNL’s new initiatives during this epidemic, when they prefer internet services above everything else.

Read More: Forget about Chiller Balance at Retailer Shops; BSNL now offers Prepaid Mobile Customers ‘Chiller Balance Transfer’ with Full Talk Time Starting at $1.

Dear readers, we want you to let all of your friends and family who use BSNL services know about this most recent customer-friendly initiative that the company has announced.

What do you think?

Written by Shallu Srivastav

For its clients across India, Bharat Sanchar Nigam Limited (BSNL) has announced a modification in the Global Satellite Phone Service (GSPS) rate plans.

For ninety days in all of the circles, BSNL would waive installation fees for all types of new connections, including Bharat Fiber (FTTH).