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According to the most recent information, BSNL Complaint Registration enables online complaint submission.

BSNL introduced Online Complaint Portal to resolve complaints quickly.

In order to make BSNL services more reliable and trouble-free, PSU has launched an internet complaints portal for its fixed, mobile, broadband, and FTTH customers in all telecom circles. BSNL complaints about cellular network coverage, broadband speed issues, etc. it can also be reserved for a quick resolution.

Customers may submit their long-pending complaints to BSNL higher authorities using the BSNL Online Public Grievance (PG) site if they have any complaints regarding BSNL or BSNL services. The operator asserts that the BSNL Circle Level and Corporate Level teams would keep track of all the concerns submitted to the public grievance site and work to resolve them as soon as possible.

How to utilize the Public Grievances (PG) System / Online Complaint Portal for BSNL

1.You must first book your complaints at the BSNL Toll Free Number or through the Selfcare or Online Complaint Booking Portal of BSNL. For each service offered by BSNL—landline, broadband, FTTH, mobile, WiMAX, CDMA, etc.—specific toll-free customer support and complaint booking numbers are provided. The table below lists the toll-free customer service numbers for BSNL.

If your issue is not resolved within a reasonable amount of time or BSNL Staff/Officials are not resolving the issue, there is a way to escalate your issue by filing a complaint at the BSNL Public Grievances (PG) Complaints Portal to have it resolved within a certain amount of time.

Through this platform, BSNL employees may also file grievances regarding transfers, postings, pensions, personnel issues, and other issues.

Procedure for Filing a Complaint on the BSNL Online Public Grievance Portal

It is quite straightforward and simple to file a complaint using this BSNL Public Grievance Online Complaint Portal.

  • Visit the BSNL Public Grievance Registration Portal by simply opening your web browser and going to http://pgrms.bsnl.co.in/pgs/internet/pgwebregn.asp.
  • Choose a State or Telecom Circle.
  • To contact BSNL officials and establish contact with the client, provide your information in the required areas (Name, Address, Place, E-mail Address, Contact No, Telecom SSA/Unit, Grievance-Phone, Grievance Nature, Grievance / Problem in Brief).
  • Simply click “Submit” after filling out the form to receive your own complaint ID. Save this ID so we can follow up on the reported complaint in the future.

How can I find out the status of a complaint I’ve filed on the BSNL Public Grievance Portal?

Customers can visit http://pgrms.bsnl.co.in/pgs/internet/pgstatuswebregn.asp to verify the status of complaints that have already been filed.

BSNL Circle Office & SSA/BA Office Grievance Registration

By calling the toll-free number 12727, BSNL customers may also voice their complaints and register with the Grievance Cell located in the local Chief General Manager’s Office. Through the Toll Free number 12728, complaints about Secondary Switching Areas or Business Areas can be registered.

BSNL Public Grievance Registration through Directorate of Public Grievances (DPG)

In the Cabinet Secretariat of the Government of India, the Directorate of Public Grievances (DPG) assists in obtaining replies to outstanding grievances on issues pertaining to specific Central Government Departments and Organizations.

How to approach DPG?

Visit https://dpg.gov.in/ and describe your complaint in detail, along with copies of any supporting documentation. You should also include information about your prior attempts to address the complaint through the department’s grievance procedure.

All consumers in all Indian States have access to the same BSNL Toll Free Customer Care Numbers. Those who did not feel happy or had their unresolved concerns resolved by customer care can file an online complaint with the BSNL higher authorities via the BSNL online complaint site.

Please share your thoughts and ideas regarding BSNL Services with us, dear readers. How many times have you had problems with BSNL’s services?

What do you think?

Written by Shallu Srivastav

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